FREE SHIPPING On Orders Over $75 in the USA


Returns and exchanges

We have a 30 day return/exchange policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All damaged goods must be reported within 24 hours of the receipt of goods to

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


The item must be in NEW, Unused condition.  You are responsible for the cost of shipping the item back to us.  The Monogram Club, shipping costs, Insurance & Rush Fees are NOT refundable! 

If your order received FREE shipping then a charge of $5 per item will be taken out of the refund given back to your credit card to cover our shipping and processing fees.

*Customized or monogrammed items CAN NOT BE RETURNED OR EXCHANGED for ANY reason NO EXCEPTIONS!  Please make sure you enter the correct initials or names when placing your order!

*There are NO RETURNS on Gift Cards.  Gifts cards are used until completely depleted.  No cash back. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, lotions, powders, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items


Clearance items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased once the returned item is received back to us, the gift giver (payor) will receive the refund.

o return your product, you should mail your product to: 2203 Hillside Drive, Dallas NC 28034

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping policy

Most of products are shipped via the United States Postal Service. However, we reserve the right to use UPS or FedEx at the standard shipping rates.

For FREE shipping offers, your shipment will be shipped in whatever method our shipping department decides to best fit. 

Some products will require special handling due to their size; in this case you will be notified prior to the product being shipped.

We reserve the right to use other methods other than USPS for Free shipping.


You may opt for UPS or DHL shipping during the checkout process.

We ship coast to coast in the US as well as Internationally across the globe.  We generally do not offer free shipping for international orders.  

Please select your preferred shipping method at checkout.

Delivery is generally done by USPS or DHL international.

Your order will be processed by us within 24-48 hours of ordering. Shipping takes 1-12 business days, depending on destination and shipping method you choose at checkout.


On average our customers receive their products within 5 days in the continental US.

All orders will generally be processed within 24-48 hours. 


All custom monogrammed or personalized orders have a processing time of up to 5 days before shipping.

The shipping cost you pay includes the "actual" shipping cost from the service provider plus our overhead shipping costs to cover shipping personnel, courier service, returns, and other handling and shipping related costs.

This results in a difference between the "stamp" on your package and what you paid for shipping.

Payments & Order Questions

YES!  Please do.  You can track your order by going to the top of our home page and clicking on the "My Account" link.


All you will need is to login with the email and password you created at checkout and viola, you can see shipping information, notes, dates, times and details of the order. 


Sometimes we will post notes on the order that may need your attention.  So please keep track of your order online.

We accept Visa, MasterCard, Discover, Dinners Club and American Express through OUR processors. 

Now we also offer PayPal checkout and ShopPay for those who choose to utilize this quck checkout service.

First, because we ensure your security while checking out we verify an address match with your credit card company and the address provided to us on the order form.  If the two match exactly your order is processed, if not your order is declined.

To make sure your order is NOT DECLINED, make sure you enter the same information that your credit card statement shows.  Also ensure that the CVV2 Code matches the back of your card exactly.

These steps are here for your protection and we apologize if they sometimes become a hindrance.  We would rather loose a sale and keep our security standards high for your safety than take peoples money fraudulently.  Please understand.

If you still run into issues please contact us immediately so that we may process your order over the phone.

North Carolina customers will be required to pay a 7% sales tax on all purchases.

No sales tax is required from any other state at this time. attempts to be as competitive as possible. There will always be cheaper products available; often these products are inferior and do not offer the value that we at are accustomed to. prides itself on offering the best product for the best price. Does our competition make this same promise, we should hope so.

If you find one of our products advertised for a lower price, let us know and we can probably match or beat any competitor.

Monogramming & Personalization

To read more about our Embroidery services CLICK HERE

To read more about our Embroidery services CLICK HERE

Site Security will not in any way, shape or form, sell or exchange our customers' names or any other information to anyone for any reason, period!

Yes, we at have a completely secure merchant account system that automatically checks your credit card account.

The process is handled via a secure encrypted service that is designed to protect your privacy. updates its encryption software daily to ensure that ALL of your information is safe.  Our staff are trained to spot fraudulent charges.

We also utilize Shopify systems and SSL encryption to ensure that your information is safe.

Contact Info

We are always striving to provide the best customer service in the industry. 

Email us at:

Call us at:      704-674-0188

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